Shipping Terms & Conditions

The information on this page sets out the Shipping Terms & Conditions for Billy & Ralph by craisymissdaisy (‘Billy & Ralph’).  Other terms of service can be viewed on the following links: 

All Terms & Conditions | GDPR/Privacy Policy | Orders & Payment | Return & Refunds Policy

Shipping Prices & Times

All orders are shipped via a tracked service from within the UK.  At the moment I am unable to send any orders overseas and shipping is UK only.

The notebooks and journals are very heavy and therefore a little more expensive to ship.  Shipping is calculated by weight and value and all orders are shipped using a tracked service.  This is usually Royal Mail, however, other companies may be used where necessary to keep costs down.

For very large orders please contact me first so I can find the best value shipping cost.  In some cases I may need to split your order into separate parcels to obtain the best price.


  • Royal Mail 1st class signed for £4.10 
  • Royal Mail 2nd class signed for £3.60


(up to 2kg)

  • Royal Mail 1st class signed for £5.10
  • Royal Mail 2nd class signed for £4.00


(up to 2kg)

  • Tracked 24 with signature £5.90
  • Tracked 48 with signature £4.80



  • Other Courier 48 £10.00
  • Other Courier 24 £11.00



  • Royal Mail Special Delivery £14.50

I will aim to post your order as soon as I can within 1-3 days after receipt of your order.  I always try to post orders quickly, however, if for any reason there is going to be a delay, I will contact you via email to let you know. 

Custom/Made to order/personalised items and larger orders will take longer but the timescale for these will be discussed with you prior to purchase.


All shipping times are approximate and although the majority of items posted within the UK arrive within a few days, it can take a little longer in some areas due to staff shortages because of Covid.

Damaged Items

All of my items are packaged securely.  If your item has been damaged in transit please contact me immediately so I can investigate further.  Photographic evidence of the damage will be required, which should be sent via email within 14 days of receipt of your order. Once I have seen photographic evidence and confirmed the damage with Royal Mail a replacement will be sent.

Non Delivery

All of the items on my website are sent using a tracked service. All of the labels have barcodes/QR Codes which when scanned give GPS coordinates.  In the event that your item doesn’t arrive please contact me and I will investigate further.

To ensure safe delivery of your order:

  • Please make sure that your address details are correct before purchase as I will only ship to the name and address supplied at the time of ordering.  There is an option at checkout to select delivery to an alternative address.
  • If the address supplied is incorrect then unfortunately I cannot be held responsible for non delivery.

If your order is returned to me due to non delivery to an incorrect address, or hasn’t been collected from a sorting office:-

  • I will refund your order minus postage costs (except for made to order/personalised items/memory books which are exempt from returns under the UK Distance Selling Regulations).  
  • Re-send your order to the correct address but only after additional postage charges have been paid.

Customs/Import Duties & Taxes

I am currently only shipping within the UK.