Orders, Products & Payment
The information on this page sets out the Orders, Products & Payment Terms & Conditions for Billy & Ralph by craisymissdaisy (Billy & Ralph). Other terms of service can be viewed on the following links:
All Terms & Conditions | GDPR/Privacy Policy | Return & Refunds Policy | Shipping Prices & Times
Disclaimer: I make, print and bind each notebook and journal myself. I take great pride in my work and wouldn’t send anything out that I wouldn’t be happy to receive myself. As each notebook/journal is handmade and not mass produced, you may find a few little imperfections along the way which is part of the ‘perfectly imperfect’ charm of a handmade notebook or journal.
Orders
Completed Items/Orders: As each order varies in items, colours and fabrics I now take detailed photographs of each completed order to assist with any queries that may arise once the order has been received.
Order Emails: When you place an order with ‘Billy & Ralph’ and during the duration of the order until completion, you will receive several website generated emails. I will also email you separately to confirm a rough time scale of when your order will be sent, as well as an email confirming the tracking number for shipping. I may also need to email you if I am unable to process your order due to missing address/other information relating to your order (see below).
Missing Information: If any information is missing from your order and I am unable to process it I will email you several times over the course of a week requesting this information. If I haven’t received a reply within 7 days of receipt of your order I will contact you once more to confirm that your order will be cancelled and a full refund will be issued.
Order Cancellation: If you wish to cancel an order you must do so within 1 hour or purchase. If your order has already shipped please refer to the main return policy on how to return your item. Buyer is responsible for paying return postage to return the item.
Order Processing Times: I will always aim to post your order as soon as I can within 1-3 working days of receiving your order. I only post Monday to Friday and do not post on weekends or UK public holidays. If for any reason there is going to be a delay I will email you to let you know. Processing times for made to order/custom items time are slightly different as custom items take longer to make but I will confirm the timescale with you at the time of ordering.
Payments
Immediate Payment: All orders require immediate payment and orders will not be sent until full payment has been received. If payment is made by PayPal and an echeque payment is received, the order will not be shipped until the echeque payment has cleared.
Payment Methods: Payments are accepted by Stripe (credit cards) and PayPal. Billy & Ralph does not not collect any of your personal credit card data. Please refer to the main GDPR/Privacy Policy.
Custom Order Payments: If you have requested a custom order payment must be made in full before I start working on your order.
Products
Pricing: I make every effort to ensure all of the product pricing is correct. However, there may be occasions when an incorrect price is shown. In the event that this happens I reserve the right to cancel any sale and restock at the correct price.
Notebook Covers: The majority of my notebook covers are made with fabric. In some instances there is only enough fabric for one notebook. In the event of a return/replacement an alternative fabric may need to be used and I will notify you of this before re-sending.
Safety & Care
Safety Notice: The ‘Billy & Ralph’ notebooks and journals are not toys. They are therefore not suitable for babies, young children, adults or animals to play with and should be kept out of reach at all times.
Care Instructions: Please keep away from liquids and water, as this may cause any ink used in the notebooks and journals to bleed.