The information on this page sets out the returns and refund policy for Billy & Ralph by craisymissdaisy (Billy & Ralph) together with information relating to the care, safety and procedures of completed items and orders. Other terms of service can be viewed on the following links:
All Terms & Conditions | GDPR/Privacy Policy | Orders & Payment | Shipping Prices & Times
I make, print and bind each notebook and journal myself. I take great pride in my work and wouldn’t send anything out that I wouldn’t be happy to receive myself. As each notebook/journal is made by hand and not mass produced, you may find a few little imperfections along the way which is part of the ‘perfectly imperfect’ charm of a handmade notebook or journal.
Completed Items/Orders: As each order varies in items, colours and fabrics I now take detailed photographs of each completed order to assist with any queries that may arise once the order has been received.
Safety Notice: The ‘Billy & Ralph’ notebooks and journals are not toys. They are therefore not suitable for babies, young children, adults or animals to play with and should be kept out of reach at all times.
Care Instructions: Please keep away from liquids and water, as this may cause any ink used in the notebooks and journals to bleed.
If for any reason you change your mind and wish to return an item from my website, including cancellations that have already been shipped, (excluding memory books and personalised/custom orders) please email me within 14 days of receipt of the item to notify me of your return. Once I have received your email I will provide you with the information needed to return your item. Please note the following:-
If there is a problem with your item and you think it may be faulty please contact me immediately upon receipt to let me know what the problem is. I will need to see photographic evidence of the fault, which should be sent via email within 14 days of receipt.
Please note that any item which states ‘Faulty Sample’ in the main title/description are exempt from returns as any defects will be detailed in the listing. ‘Returns not Accepted’ will be shown on these listings.
In accordance with the UK Distance Selling Regulations ‘made to order’, ‘custom made orders’ and personalised items are exempt from the Distance Selling Regulation return policy.
This applies to Custom Orders, Made to Order Items, personalised items and Memory Books and for any items where you choose your own paper, card or any other fabric/criteria to make up your item. This also applies if you have requested that Billy & Ralph by craisymissdaisy choose the book/product items on your behalf.
‘Returns not Accepted’ will be shown on all items that are exempt from returns.
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