GDPR/Privacy Policy

‘Billy & Ralph by craisymissdaisy’ (Billy & Ralph) is the data-controller of your personal information as it relates to my website.   When you place an order from me, I will receive your name, delivery address, email address.  I will only use these details to process and deliver your order, or deal with any queries you have relating to that order.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

  • With delivery companies to fulfil your order.
  • To comply with legal or tax obligations.
  • Mailing list where you have subscribed to my newsletter

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for four years. 

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted.   If you pay for your order with Paypal, your data will be protected by PayPal’s privacy policy.  All credit card transactions are powered by Stripe and protected by Stripe’s privacy policy.  ‘Billy & Ralph’ does not not collect any of your personal credit card data.

If you have any queries about the above please contact ‘Billy & Ralph’  via hello@billyandralph.co.uk or one of the contact forms on this website.

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If you have any queries then please fill in the form below and I’ll try my best to help.

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