Returns and Refunds Policy

The information on this page sets out the returns and refunds policy for craisymissdaisy together with information relating to the care, safety and procedures of completed items and orders.  Other terms of service can be viewed on the following links: 

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Disclaimer

I make all of the items on the website myself.  I take great pride in my work and wouldn’t send anything out that I wouldn’t be happy to receive myself. 

Returns and Refunds (Excluding made to order/personalised items)

If for any reason you change your mind and wish to return an item from my website, including cancellations that have already been shipped, (excluding memory books and personalised/custom orders) please email me within 14 days of receipt of the item to notify me of your return.  Once I have received your email I will provide you with the information needed to return your item.  Please note the following:-

  • You must return your item within 14 days of notifying me of your return.  Any items received after this time will not be eligible for a refund.
  • You must also notify me via email of the date the returned item was shipped. 
  • Buyer pays return postage (this includes cancelled orders) 
  • Items must be returned in the condition that it was received in and in either the original packaging/or packaged as well as the original packaging.  If the item is not returned in its original condition, the buyer is responsible for any loss in value, which will be deducted from the final price before the refund is issued.
  • A refund will be issued within 14 days of receipt of the return.  It is advisable to use either a signed for (UK) or tracked service (international) and obtain proof of posting to return your item, as a refund will not be issued until the returned items have been received.
  • Returns are only accepted from the original purchaser/buyer.   Any items received as gifts will not be eligible for returns by the recipient and will need to be returned by the original buyer.
  • Returns are only accepted on items that were purchased on ‘ready to ship’ items and are not accepted for ‘made to order’, ‘custom made’ or ‘personalised items’ (please see the Custom orders/made to order/personalised and memory books paragraph below.

Damaged Items

All of my items are packaged securely.  If your item has been damaged in transit please contact me immediately so I can investigate further.  Photographic evidence of the damage will be required, which should be sent via email within 14 days of receipt of your order. Once I have seen photographic evidence and confirmed the damage with Royal Mail/other courier a replacement will be sent.

Custom Orders, Made to Order Items, Personalised Items

In accordance with the UK Distance Selling Regulations ‘made to order’, ‘custom made orders’ and personalised items are exempt from the Distance Selling Regulation return policy. 

This applies to Custom Orders, Made to Order Items, personalised items and Memory Books and for any items where you choose your own paper, card or any other fabric/criteria to make up your item.  This also applies if you have requested that craisymissdaisy choose the fabric, felt or items on your behalf.

‘Returns not Accepted’ will be shown on all items that are exempt from returns.